Water damage in the Indianapolis area? Call to see if a local pro is available.
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A family at the dinner table looking up in shock as water drips from a stained ceiling

Indianapolis Area Open 24/7

Got a water leak at home?Find out who to call and what to do right now.

Water still coming in? Call now. Our phone line is open 24/7.

(317) 943-9640 Tap to call now

Here’s what to do right now

A leak can quickly turn into a bigger repair. The sooner you act, the better.

  1. 1

    Make sure everyone is safe first

    • If you smell gas or see sparks, get out now. Call 911 once you’re outside.
    • Stay out of standing water, and keep away from wet outlets and cords.
    • If you can reach your breaker box from a dry spot, shut off power to the wet area. If the box is wet, don’t touch it.
    • Don’t stand under a sagging or bulging ceiling.
    • Keep kids and pets away from wet, slippery floors.
  2. 2

    Shut off the water

    • Close your home’s main water shutoff valve.
    • If the leak is from a toilet or appliance, close the valve behind it too.
  3. 3

    Move what you can

    • If it’s safe, move electronics, documents, and valuables to a dry room.
    • Roll up wet rugs and get them off the floor.
  4. 4

    Document the damage

    • Take photos and video before you throw anything out.
    • Show where the water came from and how far it spread.
  5. 5

    Call a local water damage pro

    Open 24/7
    Indianapolis Water Damage Help
    Call (317) 943-9640

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    • Have your ZIP code ready and explain what happened.
    • Ask about timing and costs before you agree to any work.
    • The EPA recommends drying water-damaged areas within 24 to 48 hours to help prevent mold.

What happens when you call

  1. 1

    Explain what happened

    Describe it in your own words. The company may ask a few quick questions to understand the situation.

    A family at the kitchen table watching water pour from the ceiling into a bucket while the father calls for helpQuestions to ask
    How soon can someone come out?Is there a fee for the visit?Do you bill insurance directly?

    Good to share

    • Rooms affected
    • Where the water came from
    • Photos, if you have them
  2. 2

    Book a visit

    Pick a day and time that works for you. Before you hang up, make sure you confirm:

    • Arrival window
    • Company name
    • Any visit fee
  3. 3

    Know the plan first

    Get a written estimate before work starts, and ask the crew to explain each step.

    A restoration technician explaining a leaking ceiling to two homeowners in their kitchenQuestions to ask
    How much will it cost?How long will it take?Can you help with my insurance claim?

    Your checklist

    • Read the work authorization. Never sign one with blank spaces.
    • No extra work without your OK
    • Ask for before-and-after photos
    • Call your insurer before major repairs
  4. 4

    Final walkthrough

    When the work is done, take a few minutes to check these items.

    Before you sign off
    • Itemized invoice
    • Any warranty in writing
    • Next steps for repairs
    All set

    Ask about

    • Mold concerns
    • Rebuild timeline
    • Who to call if it gets wet again

    Keep copies for your insurance claim and your records.

  5. 5

    Insurance paperwork

    Good records can help your insurance claim go more smoothly. Many restoration companies can help you keep them organized.

    Keep these records

    • Photos and video of the damage
    • Itemized scope of work and estimate
    • Receipts and invoices, including emergency costs
    • Your claim number and adjuster’s contact info
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Worried about insurance?

Coverage depends on what caused the damage. Only your insurer can confirm what your policy covers.

✓

Often covered

Sudden, accidental damage, like a burst pipe, a failed water heater, or a broken appliance hose.

!

Often not covered

Slow leaks that went on for weeks or months, or damage from wear and tear or poor maintenance.

≈

Needs separate coverage

Flooding from outside, like heavy rain or a rising river. This usually requires a separate flood policy.

When you contact your insurer

  • Report the damage as soon as you can.
  • Get a claim number.
  • Photograph damaged items and, if you can, keep them for the adjuster to inspect.
  • Take reasonable steps to prevent further damage. Most policies require it.

Need help stopping the damage? Call now to get connected with a local pro.

Open 24/7Call (317) 943-9640

Common situations Indianapolis homeowners face

Here’s what many Indianapolis homeowners go through, and what usually helps.

A pipe froze and burst in winter

Many homeowners describe waking up after a cold snap, or coming home from a trip, to find water running from a wall, ceiling, or crawl space. Around Indianapolis, burst pipes become more common once the first hard freezes arrive.

What often helps

  • Shut off the main water valve, then open the faucets
  • Never thaw a pipe with a torch or open flame
  • When you’re away, keep the heat at 55°F or higher
Water coming through the ceiling

It often starts as a brown stain or a steady drip under an upstairs bathroom, and many people later trace it to a toilet seal or supply line. Some notice the ceiling sagging before they find the leak.

What often helps

  • Close the valve behind the toilet, or the main valve
  • If water is near a light, turn off the breaker for that area if you can do it safely
  • Stay out from under any sagging or bulging ceiling
The water heater started leaking

Homeowners often find a puddle around the tank in the garage, basement, or a closet. Sometimes it’s a slow seep; sometimes it spreads fast. Older tanks are more likely to leak.

What often helps

  • Close the cold-water valve that feeds the tank
  • If it’s safe, turn off the breaker (electric) or gas valve (gas)
  • Watch out for hot water; have a plumber check it
A washer or dishwasher hose gave out

A lot of people describe a supply hose that burst or quietly seeped, soaking the laundry room floor or the carpet in the next room before anyone noticed.

What often helps

  • Turn off the supply valve behind the appliance
  • Dry everything fully; wet carpet and pad can grow mold
  • Save the failed hose; your insurer may ask to see it
The cleanup bill was a surprise

Many homeowners say they signed paperwork in a stressful moment, then learned the restoration bill was higher than what insurance agreed to pay, leaving them to cover the gap.

What often helps

  • Take photos and video before any cleanup starts
  • Get a written, itemized estimate before work begins
  • Read the work authorization; never sign one with blank spaces

Based on common homeowner experiences and public safety guidance. Never touch a breaker panel or outlet while standing in water, and if you smell gas, leave the house and call your gas company or 911 from outside. If anything feels unsafe, keep your distance and call a qualified professional.

Quick answers

Do I have to hire anyone if I call?

No. If you choose to work with a company, it bills you directly and sets its own prices, so ask for a written estimate before any work begins.

Who will I be talking to?

Your call is routed to a participating independent water damage restoration company that serves the Indianapolis area. We are a referral service and do not perform the work ourselves.

What should I have ready when I call?

Just your ZIP code and a rough idea of what happened: where the water came from, which rooms are affected, and about how long things have been wet.

How do I check out a company?

Before work starts, ask for proof of insurance and, if the job includes repairs, any local contractor license the company holds. Indiana doesn’t have a statewide general contractor license, but the City of Indianapolis licenses contractors through its Department of Business and Neighborhood Services (BNS). Nearby cities like Carmel and Fishers set their own rules.

The same family laughing together at dinner under a repaired ceiling

A quick call and the right local pro can help you get back to the everyday moments you love.

We hope you’re back to calm, stress-free days soon.

(317) 943-9640
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Open 24/7Call now: (317) 943-9640